Privacy Policy

Last updated:

We are Sony Enterprises ("we", "us", "our"), registered at 48, Oakwood lane, Palm grove, Airport Road, Amritsar. GST: 03ASPPS4069Q1ZT, UDYAM: UDYAM-PB-01-0011431. You can contact us at email@sony-enterprises.com or +91 9878365496.

What we collect

• ✓ Contact details: name, phone, email, address
• ✓ Booking details: appliance type, issue description, preferred date/time
• ✓ Usage data and cookies for analytics and advertising (Google Analytics, Google Ads, Meta Pixel, Clixtell)

How we use your data

• ✓ Provide and schedule repair services
• ✓ Communicate about bookings, updates and support
• ✓ Improve our website and advertising effectiveness
• ✓ Prevent fraud and ensure security

Sharing

We may share limited data with service partners only to perform the requested service, and with analytics/ads providers as configured. We do not sell personal data.

Retention

Booking and service records are kept for legal/accounting purposes and support history. Marketing data is retained as per cookie settings and provider policies.

Your choices

You can request access, correction, or deletion of your data by emailing email@sony-enterprises.com. You can control cookies via our cookie banner and your browser settings.

International transfers

Analytics/ads providers may process data in other countries with appropriate safeguards.

Children

Our services are not directed to children under 13. We do not knowingly collect data from children.

Changes

We will update this policy as needed and post the revised version here.