PRIVACY POLICY

1. Collection of Information

At Sony Enterprises, we collect information necessary to provide our services efficiently. This includes your name, contact number, address, and details about your appliance. Information is gathered when you book a service, request customer support, or engage with our promotional offers.

2. Use of Information

The information collected is used to deliver our services, provide customer support, gather feedback, and inform you of future promotional offers via WhatsApp or calls.

3. Sharing of Information

We do not share your personal information with third parties, except when necessary to integrate with WhatsApp marketing tools for promotional purposes. Only the minimal required data, such as contact names and numbers, is shared.

4. Data Security

Your personal data is stored on secure servers, ensuring its protection against unauthorized access or use.

5. Customer Data Rights

While customers do not have direct access to update their information online, you can contact us to update or modify any personal information.

6. Use of Cookies and Tracking Technologies

We are planning to implement cookies and tracking technologies like Google Analytics and Facebook Pixel to enhance our website’s functionality and track conversions. These tools help us better understand user interactions with our website and improve our marketing efforts.

7. Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be communicated through our official channels.